Delivery Request Delivery Process

Created On
Last Updated On
byVickey
You are here:
< All Topics

1.0 Purpose

The main purpose of this process is to deliver the C&I delivery requests to the C&I delivery sites for the C&I customers

Add Delivery Site
Add Delivery Contact

1.1 Who can place the delivery requests?

  1. C&I Admin/Customer
  2. Customer Care Team on behalf of C&I Admins
  3. MRS Admin

1.2 Navigation Path

  1. Orders > Place Delivery Request
  2. Place Delivery Request in header menu
Navigation Path in Web
Screen/Page : Sitemap
Application : Web Portal
Role : C&I Admin
Navigation Path :Orders > Place Delivery Request

1.3 Different Applications Involved in Process

  1. Portal Web
  2. Portal Customer App
  3. Portal Operations App
  4. TAS / MON TAS
  5. MRS C&I App

1.4 Place Delivery Request

To place the delivery request following fields required to submit as a delivery request

  1. Delivery Site
  2. Product
  3. Quantity
  4. Delivery Contact Details
  5. Additional Contact Details
  6. Expected Delivery Date

By submitting the above details system generates a delivery request if the customer’s wallet is having sufficient amount otherwise system will not allow user to place the delivery request.

Assumption : Delivery site is available before place delivery request otherwise Add Delivery Site

Screen/Page : Place Delivery Request
Application : Web Portal
Role : C&I Admin
Place DR from Portal Customer App
Screen/Page : Place Delivery Request
Application : Portal Customer App
Role : C&I Admin

1.5 Confirm/Decline Delivery Request

Once the delivery request is submitted by the C&I admin then customer care manager C&I can confirm/decline the delivery request. If CC Mngr [C&I] declines the delivery request then that DR is closed at that moment. If the delivery request is confirmed then that delivery request is available to program the C&I loading ticket.

Who can perform?
1. CC team [ C&I ]
2. MRS Admin

Confirm/Decline from Web
Screen/Page : Delivery Request Detail Page
Application : Web
Role : CC Mngr [ C&I ] / Logistic Manager
Confirm/Decline DR from Portal Operations App
Screen/Page : Delivery Requests Listing
Application : Portal Operations App
Role : CC Mngr [ C&I ]

1.6 Program C&I Loading Ticket and Waybill

Once the delivery request is confirmed by the CC Mngr [C&I] then those delivery requests will be available for the program C&I LT. Logistic Manager can program the loading ticket by providing the following details
1. Truck
2. C&I Driver
3. Loading Date
4. Delivery Sites
5. Truck Compartment Bifurcation

Program C&I LT from Web
Screen/Page : Program C&I LT
Application : Web Portal
Role : Logistic Manager

Once the loading ticket is programmed then the LT processing is common as white product order processing. When C&I LT is programmed the following stock transactions will be happen
1. LT quantity will be debited from the SAS[Supplier/Company Available Stock] account.
2. LT quantity will be credited into the SSS[Supplier/Company Sold Stock] account.
3. LT quantity will be debited from the SOAS[Supplier/Company Overall Available Stock] account.
4. LT quantity will be credited into the SOSS[Supplier/Company Overall Sold Stock] account.

Once the loading ticket is waybilled then following stock transactions will be happen
1. LT loaded quantity will be debited from the SSS[Supplier/Company Sold Stock] account.
2. LT loaded quantity will be debited from the SOSS[Supplier/Company Overall Sold Stock] account.

Who can perform?
1. Logistic Manager
2. MRS Admin
3. CC team [ Aviation ]

1.7 Delivery of DR by C&I Driver

Once the loading ticket is waybilled then C&I Driver need to login into the MRS C&I App and should start the delivery process

1.8 Delivery Site Inspection

C&I driver will perform the site inspection once user reaches the delivery location. If site required criteria is acceptable the the site inspection will be successful, if the criteria is not matching then the site inspection will be failed and driver can not deliver the product

After resolving the issues C&I customer can request admin to make re-inspection for the site offline. Once admin made re-inspection then the site available to perform re-inspection by C&I driver.

In site inspection if the site is satisfying the criteria then driver can start the start batch

Who can perform?
1. C&I Driver

Site Inspection from MRS C&I App by C&I Driver
Screen/Page : Site Inspection
Application : MRS C&I App
Role : C&I Driver

1.9 DR Delivery Process

Once C&I driver provides the start batch details then the driver can provide the end batch details. Based on the start and end truck readings the delivered quantity will be defined

Start Batch for a DR from MRS C&I App from C&I Driver
Screen/Page : Start Batch
Application : MRS C&I App
Role : C&I Driver

Based on the delivered quantity invoice will be generated and customer’s wallet will be debited.

End Batch for a DR from MRS C&I App from C&I Driver – 1
Screen/Page : End Batch
Application : MRS C&I App
Role : C&I Driver
End Batch for a DR from MRS C&I App from C&I Driver – 2
Screen/Page : End Batch
Application : MRS C&I App
Role : C&I Driver

After completion of delivery site product stock available quantity will be updated

Who can perform?
1. C&I Driver

Table of Contents