LT Dispute Requests

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byVickey
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1.1 Purpose

LT disputes will be raised if there is an issue while loading the products and transported to the dealers. This can automatically raised the dispute if the confirmed quantity of product is not delivered to the dealer or even the dealers can raised the ticket as well. Admin will be able to check the dispute and will be able to close the dispute as well.

1.2 Navigation Path

Path: Configurations > LT Dispute Requests

1.3 Listing Screen

View list of all the LT Dispute Requests that were raised by the dealers or are automatically generated. Admin will have an option to view LT Dispute Requests in details and will have option to change the status of the request. Admin will be able to search the LT Dispute Requests using the text search filter option this is provided in the list. Admin can view the listing in two views; admin will have option to change the view by clicking on “Change view” Button.

Table view

Grid View

Sorting: Admin can sort the list by Product Request Order No., Type, Requested Date, Expected Date, and Quantity

Text Search Filter: Admin can search from the list using the text inputs provided below.

Option to Conditional search, refresh, export, download the PDF LT PDF & Waybill PDF

Conditional Search/Filter: User will be able to search using below pop-up

  • Admin will be able to search conditionally i.e. the search must satisfy the conditions “Any” or “All” based on the selection
  • Multiple Field conditions can be added by clicking on “+” Button
  • Field conditions can be removed by clicking on “-” Button
  • Admin will have the option to select which field the input data needs to be compared and  searched upon
  • Criteria needs to be set to compared with inputted data text input. List of Criteria are mentioned below:
  • Text area will be provided to enter the data to compare and search in the listing.

Search by loading date: Admin will be able to filter the Dispute requests based on dates.

Export

  • Admin will have the option to export data in excel and PDF format
  • Admin can either select the columns  or all the columns based on the need
  • Admin can either export the current page records or all the record

1.4 View LT Dispute Requests

User can view the details of LT Dispute Requests that was requested by the internal users. Admin can view the following info

  • Summary: It consists of the LT Dispute Request Details
  • View Notes (if available): Option to add notes by clicking on Add notes or Reminders button
  • Add Notes: Notes can be added by adding “Remark” and uploading remark Documents.
  • Add Reminders: Reminder Notes can be added by adding “Remark”, Remind Date and uploading remark Documents
  • Activities: Admin can view the recent activities of the Dispute Request Details

Admin will also be able to close the dispute as well . To close the ticket, admin need to fill the form with that consist of Confirmed Quantity by Customer, Actual Received quantity by Customer, Quantity in Dispute, The entity that will bear the payment of the dispute Quantity, Current price per unit, Charge amount, Upload attachment, Close remark. On clicking on update, the ticket will be closed.

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